Gurugram-based renowned startup community-builder and accelerator PedalStart has announced the second edition of its flagship PedalStars Fellowship, aimed to empower the nation’s startup enthusiasts who want to build a career in the startup ecosystem as core team members. Through this dedicated in-person, experience-based learning program designed for the country’s startup enthusiasts named ‘PedalStars 2.0’, PedalStart would be selecting, training and supporting a group of 20 hustlers who are passionate about Indian startup ecosystem, enabling them to become future startup leaders over the next six months.

While undergoing the program, each of the selected program participants aka Fellows will be offered a monthly stipend of INR 15k. Once the program is over (by May 2024), placement assistance will be provided to the Fellows in a bid to help them secure a position as an early team member/core team member, either in one of the 20+ portfolio startups under PedalStart or into the PedalStart itself. Apart from the stipend and placement support, the program also offers the young Fellows a fantastic opportunity to build and skyrocket their own startup careers while working under the shadow of experienced founders and mentors associated with PedalStart.

By being a part of this program – which has been built upon the cornerstone of a practical and experiential training approach – the Fellows shall get valuable exposure vis-à-vis working for and within the startup ecosystem. Not only will they get complimentary access to intensive learnings via courses, workshops and other resources, but also, the Fellows will be able to learn and experience practically how to build and grow a startup from zero to one stage with hands-on groundwork and execution. Furthermore, throughout the program, under the guidance of seasoned experts, the Fellows get the chance to ideate, build, launch, monitor, monetize, and iterate/experiment with multiple aspects in terms of upscaling a startup and running its day-to-day operations.

Speaking about the Fellowship, Manas Pal, Co-Founder, PedalStart said, “We are super-excited to kickstart the second edition of PedalStarts Fellowship – which presents a one-of-its-kind opportunity for startup enthusiasts to learn, execute and experience the hustling startup culture environment, by working dedicatedly within the ecosystem for a few months and thereby gaining practical exposure on how things actually work. At PedalStars, the journey of our Fellows will begin with doing tasks at the micro-level, building a strong understanding of how the zero-to-one startup journey works, and then executing broader projects end-to-end and working across different verticals. In the process, these young hustlers will be able to quickly develop and enhance hard and soft skills necessary for becoming industry-ready and job-ready within a short period of time, which in turn would enable them to grow themselves into the perfect core team member in budding startups by the end of the program”.

Notably, prior to this, in the first edition of PedalStars Fellowship, PedalStart had selected and trained 7 such hustlers out of 1000+ applications received from pan India. After the culmination of the program in November this year, PedalStart has helped these fellows who graduated from it to secure placements.

Speaking about the PedalStars experience, Shreyansh Kataria, a Fellow from PedalStars’ first cohort, said, “Being a part of the PedalStars Fellowship allowed me to obtain excellent insights into realizing how the startup ecosystem works. There, I got real experience of running a startup’s operations through various projects, and also got a chance to work on and solve various problem statements. The program not just improved my confidence and problem-solving skills, but shifted my perspective about the startup ecosystem altogether. I am truly grateful to the PedalStart team for the opportunities provided, and I strongly believe that the PedalStars Fellowship can be the perfect platform for anyone who’s willing to learn, execute and build a memorable career in the startup ecosystem”.

Interestingly, with an outcome-driven philosophy at its core, the PedalStars Fellowship does not charge any upfront fee to its applicants and selected participants. However, any Fellow who gets ‘placed’ via PedalStart after completing the Fellowship would be required to pay a pre-specified program fee over the next three years’ period.

The PedalStars 2.0 Fellowship is currently open for accepting applications; youngsters with a strong inclination towards the startup ecosystem, including those who have up to 3 years of entrepreneurial or startup job experience, are encouraged to apply. The selection of Fellows is based on a 5-step process to thoroughly screen and filter out the best applicants, wherein the first and foremost step is to fill up an application form.

Source: Press Release

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Indian Institute of Management Ranchi, in collaboration with Rekhi Foundation, USA, announces the hosting of its First International Conference on Happiness: Science & Practice (ICHSP) on the 5th and 6th of January 2024 in the permanent campus of the institute. The conference is among the very first on happiness and well-being in the country.

Ms. Saraswati Kasturirangan, Chief Happiness Officer of Deloitte India, will grace the Inauguration function as the Chief Guest and Keynote Speaker. Additionally, Dr. Satinder Singh Rekhi, Founder of the Rekhi Foundation USA, will also grace the event.

The upcoming conference on happiness promises to be a revolutionary event, combining scientific rigour with practical perspectives to explore the complex and multifaceted dimensions of happiness. Bringing together elite professionals from around the world, including researchers, policymakers, and practitioners, the conference aims to facilitate the exchange of insights and discuss the latest research findings on happiness and well-being. The conference will convene with 5 concurrent tracks on the Science of Happiness, Happiness at the Workplace, Lifestyle & Happiness, Consumer Happiness, and Technology & Happiness.

Prof. Deepak Kumar Srivastava, Director, IIM Ranchi says, “IIM Ranchi is going to host the First International Conference on Happiness: Science & Practice. We have received confirmation from speakers from different countries. More than hundred research papers have been received. I am confident that the outcome of the conference will be significant contribution to the literature on happiness”.

Dr. Satinder Singh Rekhi, Founder, Rekhi Foundation says, “Happiness is the ultimate currency, sought by all but proves elusive to many. Join us on this journey to explore happiness together. Let’s share ideas, insights, and research findings, creating ripples in our understanding of happiness”.

Prof. Tanusree Dutta, the Conference Chair says, “It is with great pleasure that I welcome you to the International Conference on Happiness: Science and Practices 2024. As we gather on the 5th and 6th of January, let us embark on a journey of exploration and collaboration, delving into the diverse dimensions of happiness”.

This exclusive platform offers attendees the opportunity to delve into the intricacies of happiness, with the ultimate goal of developing strategies to enhance both individual and societal happiness. By fostering a collaborative environment, the conference seeks to transcend disciplinary boundaries and spark impactful discussions on happiness research and its real-world applications.

With its distinguished roster of participants, the conference is poised to become a nexus for global thought leaders in the field of happiness studies. As the world’s attention turns to this eminent gathering, it holds the potential to deepen our understanding of happiness and pave the way for transformative strategies that resonate on a global scale.

Source: Press Release

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Thermo Fisher Scientific, the world leader in serving science, has once again secured its position among India’s top 15 Best Workplaces in the Pharmaceutical, Healthcare and Biotech industry, as announced by the prestigious Great Place to Work® organization in India. This marks the third consecutive year that Thermo Fisher has been honored with this distinguished recognition.

This achievement underscores Thermo Fisher’s unwavering commitment to fostering an unparalleled work environment that nurtures talent, empowers individuals, and drives extraordinary outcomes.

The healthcare and life sciences industries in India have showcased tremendous resilience and are well positioned to be an economic growth engine, offering the potential for strong career prospects and breakthrough advancements.

“To be acknowledged as one of India’s Top 15 Best Workplaces in Pharmaceutical, Healthcare and Biotech for three consecutive years is a tremendous honor for Thermo Fisher Scientific. This recognition reflects the deep sense of purpose, passion and collective efforts of our dedicated team,” said Amit Chopra, Managing Director, India & South Asia, Thermo Fisher Scientific.  “Our colleagues are our greatest assets, and we firmly believe that fostering an inclusive and engaging work environment is fundamental to driving excellence and innovation and ultimately delivering value to our customers.”

As the industry leader, Thermo Fisher continues to prioritize a positive work culture that embraces diversity, cultivates strong collaborations and empowers individuals to reach their full potential. This recognition reaffirms the company’s commitment to its Mission, to enable its customers to make the world, healthier and safer and its capability to attract, nurture, and retain top talent in the industry.

As a global authority on workplace culture, Great Place To Work® has been studying employee experience and people practices across organizations for over three decades. The top 15 organizations in India have been shortlisted based on a rigorous evaluation methodology. These organizations have excelled in structuring and implementing people-centric practices to foster a High Trust Culture.

Source: Press Release

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Ozonetel, a leading omnichannel and AI-powered customer experience (CX) platform provider, conducted a comprehensive study, The State of Contact Center Report, that unveils compelling insights into customer experience and contact center performance across industry verticals.

The study is an analysis of a sample of 10 million calls made on Ozonetel’s CCaaS (Contact Center as a Service) platform by hundreds of thousands of agents across diverse industries like e-commerce, healthcare, education, insurance, fintech & NBFC, banking, real estate, and logistics.

Customer Experience in 2023: Key Data Findings

• Customer engagement has improved, with a 41% reduction in abandonment rates
• Agents answered calls 10% faster, on average, than last year
• Customers were 15% more likely to answer calls from a business this year, than last year
• Agents are, on average, 20% more efficient in handling inbound conversations

After comparing performance trends over the past five years, the report highlights significant improvements in five key areas:

1. Decreased Abandon Rates Reflect Higher CX Standards. ‘Abandon Rate’ tells us how many calls went unanswered by agents because callers disconnected while in the call queue. For the first time, after four years of continual decline, abandon rates have significantly improved this year. On an average, in 2023, only 20% of calls were disconnected by callers when in queue, compared to 34% in 2022.

INSIGHT: Being available for customers when it matters the most is a key business objective for contact centers and a critical CX metric for reducing customer churn and building loyalty. Historically, businesses have struggled to achieve this goal. But this year, many contact centers implemented intelligent automation and call routing to improve agent availability, helping businesses prioritize customer calls and subsequently reduce abandon rates.

This positive change also reflects an evolving customer experience landscape where voice interactions are reserved for more complex inquiries and escalations. In today’s world, customers tend to call only when they have a pressing need to speak with an agent, as there are many other channels available for contacting businesses. Businesses are turning to chat and WhatsApp for simpler interactions, responding to customers’ desire for a seamless omnichannel experience.

2. Intelligent Automation Reduces Pickup Time. ‘Average Agent Speed of Answer’ or ‘Pickup Time’ is the average time a contact center agent takes to answer inbound calls. This includes the duration for which the agent’s phone rings but does not include the time the caller spends in the IVR or waiting in a call queue. This metric has reduced to 6.9 seconds in 2023 from 7.7 seconds in 2022.

INSIGHT: With a relaxation in DOT and TRAI regulations, more companies have implemented ‘webrtc’ calling and an auto answer feature which has led to improvement in pickup times. With this feature, calls automatically get connected to available agents without any downtime. This shift prioritizes efficiency and prompt customer service, acknowledging the value of customers’ time.

3. AI-Enabled Conversational Intelligence for Agents Reduces Talk Time: ‘Average Talk Time’ indicates the time an agent spends talking to a caller. In 2023, this metric reduced to 2.64 minutes compared to 3.7 minutes in 2022, a significant improvement since 2019 (4.3 minutes).

INSIGHT: This shift is driven by the implementation of features such as smart agent assistance and deep CRM integrations. The study notes that smart suggestions and secure access to relevant customer data have helped agents resolve queries faster, leading to more effective and satisfying conversations.

4. Automated Call Dispositions Reduce Wrap Time: ‘Wrap Time’ (After Call Work) is the time used by the agent following the end of a call to complete any administrative tasks like updating notes about the conversation, process orders, etc. This year, wrap times reduced to 43.6 seconds from 47.4 seconds in 2022.

INSIGHT: With AI providing automated call transcripts and insights, businesses are increasingly automating after call work leading to a significant increase in agent efficiency and availability.

5. Improved Connection Rates Indicate Higher Customer Engagement: In outbound calling, a lot of calls dial to busy lines, or go unanswered. ‘Average Contact Rates’ inform us how many calls are answered by contacts. This metric saw a drastic uptick this year, i.e., 45% as compared to 39% in 2022.

INSIGHT: This improvement reflects a larger trend where contact centers play a new role, strategically interacting with customers at key points in their journey and driving business growth. This approach is highly effective in sectors like banking, healthtech, diagnostics, and online pharma firms where higher contact rates indicate that customers are receptive to calls from their dedicated relationship managers or service providers.

In response, a growing number of companies are now embracing verified business IDs using Truecaller Integrations or WhatsApp Business Accounts. Strategically orchestrated, automated outbound calls from a familiar business number reduce cart abandonment, improve collections, encourage reorders, and increase customer lifetime value.

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Bengaluru, Best Power Equipments India Private Limited (BPE), a leading Indian manufacturer of end-to-end strategic power solutions, had a remarkable participation at the 12^th Southern India Information Technology Fair (SIITF) 2023, held in Bengaluru on December 15th, 2023.

The Tech Summit, which redefined the boundaries of technology and innovation, revolved around the theme ‘Cloud First to Cloud Smart’ and aimed to prepare the VARs with various emerging technologies that will hit the market in 2024. BPE presented during the event and delved into the need for smart UPS solutions to power the fast-evolving digital landscape.

“India is positioned as one of the most dynamic destinations for cloud infrastructure. This industry is poised to achieve exemplary growth in the coming years. To grow at an unstoppable rate, the industry can never hit a pause due to power disruptions. BPE introduces a spectrum of top-tier power solutions designed to ensure uninterrupted industrial processes. Our 24/7 high-quality power offerings contribute to the seamless continuity of operations within the industry,” said Sushil Virmani, Managing Director, Best Power Equipments India Private Limited (BPE).

“We are a company driven by the Partner, for the Partner and of the Partner. In addition to the traditional 4 P’s of businesses i.e. Product, Price, Place, and Promotion, BPE incorporates an additional P for Profit. Our products always ascertain that ‘Power is on’ enabling businesses to achieve success. We not only give the most technologically advanced products to our customers but also enable them with tools needed to succeed,” said Arun Kumar T.M, AVP Sales, BPE who presented during the event.

During the event, BPE showcased its advanced UPS solutions,1-3 kVA and 6 kVA, Modular Series of smart solutions that adequately cater to the dynamics of the digital infrastructure industry. The products garnered enthusiasm among participants and industry leaders alike.

SIITF brought together the brightest minds from the startup community, SMEs, leading corporations, and industries to delve into the rapid advancements in IT and DeepTech, the Metaverse and WEB 3.0, Electronics and Semiconductors, Telecom and 6G, as well as Biotech and Health tech. The event was graced by over 100 participants, including VARs and CIOs from the Indian ICT Industry, who powered collaboration and knowledge exchange among visionary minds.

BPE, with more than two decades of expertise in the power solutions industry, has established itself as a provider of cost-effective yet top-quality power solutions that guarantees continuous and reliable energy supply to customers.

In FY 2022-23, BPE achieved a remarkable year-over-year revenue growth of 25%, making a significant positive impact on the bottom line, all while maintaining a debt-free status exceeded and 100% growth in profit. This year, the company achieved major feats in Indian and International markets. The company has been installing power quality products for critical installation in Data Center/ Medical/Education, IT, Telecom & Industry verticals.

BPE also launched a series of cutting-edge products and energy storage solutions for increased performance and durability. With these endeavors, the company is aggressively working towards making ‘Make in India’ mission a success.

Source: Press Release

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IIM Ranchi inaugurated the global edition of the Young Changemakers Program (YCP) Rural Immersion Bootcamp, a transformative initiative aimed at fostering multifaceted development among aspiring students. With a vision of comprehensive and multidimensional growth, the YCP gathered a pool of exceptional talent from six different countries and twenty states, attracting over 3000 enthusiastic aspirants. Following a rigorous selection process, 80 outstanding individuals were chosen to partake in this exceptional educational venture.

Prof. Gaurav Manohar Marathe, Chairperson, Social Impact Committee, IIM Ranchi presented the idea behind the programme. The idea is centered on enabling participants to visit villages, immerse themselves in first-hand experiential learning, and collectively brainstorm solutions for real-world challenges. An extension of the Harvard model of case study, the Young Changemakers Program is the first of its kind live case study method of learning introduced by IIM Ranchi.

Prof. Deepak Kumar Srivastava, the esteemed Director of IIM Ranchi, extended his heartfelt congratulations to the selected YCP students. Recognizing the limitations of conventional education systems in preparing students for real-world challenges, YCP emerges as a catalyst for instilling social intelligence and cultural awareness.

The venue was also honored by the august presence of Dr. Andrew Fleming, British Deputy High Commissioner to East & North East India, the Chief Guest. He highlighted the incredible diversity across India’s 28 states, equating each state’s uniqueness to that of different countries. He reminisced about his school days and the challenges he encountered, underscoring the profound changes he witnessed during his stay in India.

The session culminated with an empowering address by Risav Ganguli and Himani Shah, the last year’s YCP winners, emphasizing that the program augments one’s candidacy beyond a mere certificate.

The Young Changemakers Program at IIM Ranchi stands as a testament to nurturing future leaders, fostering empathy, and equipping them with the skills needed for a diverse and dynamic global landscape.

Source: Press Release

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Atlassian Corporation (NASDAQ:TEAM), a leading provider of team collaboration and productivity software including Jira Software, Confluence and Jira Service Management, has announced the general availability of Atlassian Intelligence, its new Generative AI-driven virtual teammate that accelerates teamwork through human-AI collaboration; at ‘Unleash’, its Agile and DevOps focused event.

Adhering to Atlassian’s mission of unleashing the potential of every team, the company, in April, announced its ambition to transform teamwork by leveraging AI along with 20 years of data on how millions of software, IT, and business teams plan, track, and deliver work. Since then, 10% of Atlassian’s 265,000+ customers have been using their AI capabilities in beta and many are already reporting significant benefits, time savings, and productivity gains.

The inaugural Atlassian Intelligence capabilities not only empower teams by boosting individual productivity; they also harness petabytes of organizational data to make insights immediately accessible, and leverage those insights to simplify data-driven decision making. The AI functionalities will give every company a boost in supporting distributed teams globally by giving them a common understanding, helping them to quickly summarize thoughts, or kick-start ideas.

Anutthara Bharadwaj, President, Atlassian said, “We’re excited to announce the first wave of Atlassian Intelligence capabilities that are generally available across our Cloud Platform. We believe the future of teamwork will be a partnership between humans and AI, wherever work gets done. As Atlassian Intelligence leverages the information in Jira and Confluence, the benefits you get from AI is more relevant to your unique needs, so everyone can more effectively do their best work by driving speed, efficiency, and excellence.”

“We are building towards a future where virtual teammates will be the new workflow agent that will help teams sprint from ideas to action at an unprecedented pace,” she added.

With Atlassian Intelligence, team members can draft pages of business-critical content in seconds, automate routine tasks by simply asking in plain natural language, and summarize long-winded content instantly using the power of AI. The open-by-default nature of Atlassian’s products lets you leverage data from beyond Atlassian’s toolset, leading to richer insights — while maintaining enterprise-grade permissions and security.

In the coming future, Atlassian also plans to deploy the Bitbucket code review assistant which will help users review pull request diffs and leave comments automatically with suggested changes, so reviewers spend less time reviewing syntax and code conventions and more time reviewing critical changes. Software developers will also be able to auto-generate PR descriptions from commit messages, providing valuable context to the changes.

In building, deploying and using Atlassian Intelligence, Atlassian is guided by its Responsible Technology Principles, which focus on transparency, trust, accountability, human-centricity, and teamwork. These principles help the company to take accountability for considering and using technologies like AI responsibly and in line with their values. The company recently launched its Responsible Technology Review Template, an easy-to-use guide to support companies in developing responsible AI and technology practices.

Source: Press Release

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Pepper Advantage, a leading global credit intelligence, credit management and credit investment company, has opened its state-of-the-art Tech Hub in Pune, India. This marks a significant stride in the company’s commitment to fostering innovation and using AI to drive its technology development efforts. With India’s fintech sector forecast to reach USD 190 billion (INR 15.8 lakh crores) by 2030, growing at an annual rate of over 35%, Pepper Advantage has decided to base the centre of its technological developments in this market.

Following the acquisition of Loanguard, the AI-driven credit risk management platform previously known as Rieom.ai, Pepper Advantage is transforming its global technology development by centralising operations. The Tech Hub will advance new credit technologies and analytics, particularly for risk assessments during loan origination and servicing. Pepper Advantage’s cutting-edge technology and algorithms empower lenders with a unified platform for accessing a comprehensive suite of solutions that facilitate data-driven decisions. Its data and analytic services help bring about a significant reduction in the risks associated with fraudulent documents and financial frauds during the loan underwriting process.

A dynamic team currently consisting of 50 researchers, programmers and analysts forms the core of the Tech Hub. This strategic hub is not only a powerhouse for AI-driven innovation but also serves as the nerve center for Pepper Advantage’s technology development and will advance products that serve clients in India, Indonesia, the Middle East, and other Southeast Asian and European markets.

Commenting on the launch of the Tech Hub, Fraser Gemmell, Chief Executive Officer, Pepper Advantage, said, “Our growth in 2023 has been driven by the value customers place on our technological innovation and data-driven solutions. Our transformative journey gains momentum with the launch of the Tech Hub, which demonstrates our commitment both to developing new credit technologies and making substantial contributions to India’s thriving fintech ecosystem.”

Reflecting on the launch, Mukund Kulkarni, CEO, Pepper Advantage India, said, “We’re delighted Pepper Advantage’s Tech Hub will be based in India. Since the acquisition of Loanguard, we have grown our customer base in India by 40%, while AUM has grown over 200%. Fuelled by technology advances and the rapid growth of our fintech sector, India will soon become a global hub for technology and artificial intelligence, not just for Pepper Advantage but also for the world.”

Source: Press Release

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In the current landscape of technological prowess, businesses are rapidly moving to the cloud. NetApp’s latest Data Complexity Report reveals that 98% of global organisations are on this journey. Interestingly, three out of four still depend on on-premises storage, emphasising the ongoing importance of in-house infrastructure. This data emphasises the need for a unified approach to hybrid multicloud architectures in 2024 and beyond. Such an approach seamlessly combines on-premises all-flash storage with public cloud solutions, ensuring top-notch performance and accessibility.

As the industry continues to move towards widespread adoption of AI at scale, 2024 is poised to see unified data storage solutions take centre stage, and here’s why:

Cloud Adoption: Businesses today have a unique opportunity to strategically align their IT infrastructure with the evolving needs of an increasingly digital and interconnected world. In the near future, this alignment will enable agility and scalability for future growth and innovation. However, it’s important to note that cloud migration is not a linear process. Among tech executives planning to migrate workloads to the cloud, three out of four still retain the majority of their workloads on-premises. More precisely, 84% of the organisations are either in the mid journey or in the mature phase. Integrating AI into this dynamic landscape further enhances the potential for transformative innovation and efficiency gains.

The Rise of AI: India’s swift adoption of AI prioritises GenAI, the leading use-case for AI in the country. It emphasises boosting performance, cost efficiency, and highlights the crucial role of flash innovation in supporting AI and ML workloads.

The pivotal force propelling cloud migration is the widespread embrace of AI, as evidenced by our findings, where a substantial 74% of respondents leverage public cloud services for AI and analytics. Tech executives across the globe resoundingly articulate the essentiality of Flash innovation in optimizing AI performance, cost, and efficiency, with a notable 39% acknowledging its crucial role.

Enterprises are progressively integrating AI into their frameworks, with a significant emphasis on harnessing generative AI and tapping into public cloud AI and analytics services. As AI becomes more ingrained in infrastructure, IT leaders advocate for augmented funding, with 63% of AI budgets stemming from new funding sources. The anticipation is palpable, with leaders expecting to forge alliances with new vendors to navigate the expanding influence of AI within their organisational framework.

Data Security & Protection: In the era of AI, security threats are a major concern for C-level executives and IT decision makers in India. A majority of Indian IT leaders see data security as the primary challenge for realising AI’s potential, with security threats ranking as the leading cause of complexity in storage infrastructure. NetApp’s report underscores the critical role of AI in safeguarding against cyber threats. Moreover, executives consider ransomware attack mitigation as a top priority, emphasising the indispensable nature of AI in addressing these challenges. Notably, companies anticipate it would take days or weeks to recover from cyberattacks, underscoring the significant risk posed to their business and reinforcing the crucial role of AI in fortifying cybersecurity measures.

Sustainability: A growing number of Indian organisations now view mitigating environmental impact not only as an option but as an essential aspect of their sustainability efforts. This commitment extends to flash storage innovation, where prioritising energy and carbon footprint metrics is deemed crucial for future sustainability. The Data Complexity Report underlines the significance of sustainability as a critical factor in choosing storage vendors, with a notable percentage recognising the reduction of energy and carbon footprint as integral to responsible AI practices. Moreover, a substantial majority agrees that reducing their company’s carbon footprint is a vital aspect of broader sustainability initiatives. This underscores the imperative for forward-thinking organisations to align AI advancement with environmental responsibility in navigating the rapidly evolving technological landscape.

The Cloud-Driven Flash Storage revolution

Looking ahead, cloud-enabled flash storage will reshape technological innovation and business operations. As organisations tackle data complexity, integrating this technology will be crucial for agility, scalability, and efficiency in handling AI-driven workloads. Leveraging this transformative tech will help businesses adapt to digital demands, fostering streamlined operations, better performance, and accelerated innovation for success in the global market.

Source: Press Release

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